When can I expect my item to ship?
Most of our items ship within 3-5 business days. The first business day AFTER you place your order will be the day it begins processing, NOT the day you place your order. So, if you place an order on a Tuesday, it will not begin processing until Wednesday. Orders placed after 4 PM EST on a Friday or anytime on Saturday and Sunday will begin processing the following Monday. Please note during the holiday season, our processing times are subject to extend.
After my item ships, how long does it take for me to receive it?
Once we ship your items, transit time can take 1-7 business days, unless you selected upgraded shipping. We'll email you a tracking number after it ships so you can track it easily online. Upgraded shipping does NOT speed up the processing time on your order. If you select '2 day' for your shipping, your order will still process within 3-5 business days and you will receive it in 2 days after it ships.
What shipping carrier do you use?
We ship our merchandise from various warehouses across the United States and Canada, and some of our warehouses use different shipping carriers. Your order will be shipped via UPS, FedEx, or USPS depending on which warehouse it is coming from. Once your order ships you will receive a tracking number via email as well as the shipping carrier.
I need a rush order.
We offer rush services for some of our items. Please contact us directly at email@example.com if you need a rush order. Upgraded shipping does NOT speed up the processing time on your order; it only speeds up the transit time after we ship your order.
My tracking number says delivered, but I didn't receive my order.
If your tracking information indicates that your order was delivered but you did not receive a package, please contact us directly at firstname.lastname@example.org and we will open an investigation to trace your package. Investigations can take up to 3 weeks to complete. Once the package is located it will be re-shipped directly to you. If they cannot locate the package, we can either re-ship your items, or issue a full refund.
Can I reroute my package or make changes to my delivery?
At this time we cannot reroute packages to a new address after it has shipped. However, you may have the option to make delivery changes directly with the shipping company online or via phone. If you contact UPS, FedEx, or USPS and request delivery changes, Modern Monogram Gifts is not responsible for any package delivery, delays, non-delivered packages, or delivery to incorrect addresses. In the event of a lost package after a delivery change, it is not guaranteed that we will be able to open an investigation or trace, locate the package, replace your items, or issue a refund. By making changes to a delivery, the customer immediately accepts all responsibility for the package.
Do you ship with a signature confirmation?
We do not ship with a signature confirmation however once your package ships, it is at the discretion of your delivery driver and they may choose to require a signature upon delivery.
Can I ship to a PO box?
At this time we cannot ship to PO box locations; we can only ship to physical street addresses.
Refused delivery & un-deliverable packages
Any orders refused for delivery by a customer are subject to additional charges. Customers who refuse delivery will be responsible for the original shipping charges, the return shipping & handling charges and a 10% restocking fee of the original order subtotal. If a package was deemed undeliverable by UPS and shipped back to our warehouse, you will be charged original shipping and return shipping to us. Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order.