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Frequently Asked Questions

Information

Our Ordering Policies

What Are My Payment Options?

Modern Monogram accepts AMEX, Master Card, Visa and Discover Cards. We also accept money orders and and PayPal. If you are paying by Money Order please contact us to obtain our mailing address.

What Is the Currency For All Prices On Your Site?

All prices are quoted in US Dollars. We are unable to give currency rate conversions on our prices.

What Is The Sales Tax Modern Monogram Gifts Charges?

Orders shipping within the state of New Jersey are charged a 6.625% sales tax on the total order including shipping. Orders shipped outside of New Jersey are exempt from sales tax.

Do You Accept Rush Orders?

We typically ship our products within 3-5 business days, and we offer upgraded shipping options to get the items to you faster. If you have a must have deadline to receive your gifts please contact us at hello@modernmonogramgifts.com and we will be happy to assist you further.

Is Ordering Online Secure?

Modern Monogram Gifts assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) to encrypt all of your personal information.

Do You Have A Print Catalog?

Since the we add new items almost daily we do not offer a print catalog. We continually update our site weekly..

What Is the Product Availability?

Most of our items ship within 3-5 business days. Occasionally, products may be backordered which will be noted in the product description, with an anticipated in stock date. Please note that back in stock dates are anticipated dates, and under most normal circumstances these items will come back into stock on or before the listed date. However, the back in stock date is not guaranteed due to potential circumstances beyond our control.

Will I Receive An Email Confirmation?

You will receive an order confirmation to your email address once your order is placed. You will receive a second email once your order has been shipped from one of our facilities containing the UPS or FedEx tracking information on your package.

Cancellation & Change Policy

Can I Cancel My Order?

Any orders that are not yet processed can be cancelled. However, we normally process orders shortly after they were received, except for after business hours, weekends and holidays when we are closed.

If you must cancel your order please contact us via email or live chat immediately. We cannot guarantee that order cancellations made via email will be received in time, or that you will be able to cancel your order if the order has begun processing.

Can I Change My Order?

Any orders that are not yet processed may be changed. Please note that during normal business hours orders may be processed shortly after order placement and changes may not always be able to be made. If you wish to change your order, please contact us as soon as possible to see if we can accommodate a change request.

Return & Damage Policy

What if my item is damaged?

We pack each item carefully, and most items come individually wrapped in its own box. If something should arrive damaged we will request that you email us at hello@modernmonogramgifts.com with a picture or pictures of the damages so that we may file an insurance claim. Once we have received the pictures from you, we will issue credit or send you replacements, but please allow enough time to receive the replacements as we are not able to rush shipping.

Depending on the extent of the damages, we may request to pick up the damages and inspect them so that we may process a claim with the shipping company. If we request to pick up the damages, we will have a driver pick up the damaged merchandise at no charge to you.


All damage or shortage claims must be made within 7 days of receiving the merchandise. No claims will be accepted after 7 days.

What if I want to Return an Item?

Items which are not personalized may be returned up to 30 days after the item was received. Regretfully, we are unable to take returns on products which have been personalized, engraved or monogrammed. Please contact us for instructions and a return address if you wish to return your items.

Our Low Price Guarantee

If you find an item elsewhere (before or within 7 days of your purchase from Modern Monogram Gifts) for a lower price, you will be eligible for our "100% price protection" program.

Please email all requests for price match to hello@modernmonogramgifts.com

Here's How it Works:

The item must be the identical product, color, packaging, manufacturer, etc. The price you wish us to match must be verifiable on the Internet or through a printed advertisement. The competitor's advertisement must be current and the product must be in stock.

Modern Monogram Gifts will only match prices on items made by the same manufacturer. “Knock-off” or counterfeit items of designer manufacturers do not count. It must be authentic, not just "similar" as many of the knock-off items sold on the internet and discount websites such as eBay, Amazon, AliExpress, Alibaba, etc.

If you ask us to match a price, the competitor's shipping and handling charges and sales tax, if applicable, must be taken into account when we calculate the competitor's price.

Example:

Our price ( including S&H): $100.00
Competitor price (including S&H): $95.00
Difference: $5.00
Total Refund: $5.00

Price adjustments are limited to one price match per order, per item, per customer, per competitor, within a 7 day period. Competitors sales, coupons or promotions for first time or one time use will be considered non-verifiable and therefore not accepted for the low price guarantee. Competitive items must be in stock.

Shipments to New Jersey are subject to 6.625% sales tax and will not be included as part of the price match calculation.

NOTE: Please allow 5-7 business days following your price match request for your refund to be processed. Price matches will not be honored on GOOB (going out of business), Liquidation Sales, Flash Sales, clearance items, auction sites or companies in distress. Price matches can not be made on multiple competitors or multiple items.

We reserve the right to deny any price match on an item that is not in stock with a competitor, falls below our wholesale pricing or does not meet the criteria of our price match policy.

Security & Privacy

What Is Your Privacy Policy?

Modern Monogram Gifts is committed to protecting the privacy of our customers and using information responsibly. Please be assured that we respect your privacy. Any information we collect from you is used to help us communicate with you and is never sold or disclosed to outside third parties. Please click here to read our Privacy Policy

How Does Modern Monogram Gifts Use My Information?

All the information we collect on our website is used solely for processing your transaction. Contact information (names, address, email, etc..) is used for the sole purpose of shipping your order and/or communication with you about your order if necessary. Financial information that is collected is used to bill you for your products and is not stored by us.

Is your site encrypted?

The site is SSL secured and certified during the ordering and checkout process. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

What is My Agreement with Modern Monogram Gifts When Ordering?

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.

Shipping Policies

How Do You Calculate Shipping Charges?

We offer flat rate standard shipping based on your order value. Please note, ground/flat rate shipping will ship the slowest method and could take up to 10 business days. For faster shipping we recommend selecting an upgraded service upon checkout as those services have guaranteed delivery dates.

How Do I Calculate Shipping Charges For My Order?

To determine the costs of shipping your order:

1) After you select products to buy, click on "Add to Cart"
2) While viewing the "view cart" page simply input your zip code, state or province and country. Then use the drop down menu to select shipping method.
3) Hit the apply button and a list of available shipping methods and costs will appear.

Do You Charge Handling Fees?

Orders shipping to the 50 USA States are not charged any handling fees.

What Shipping Methods Are Available?

Since we ship our merchandise from various warehouses across the US and Canada, each warehouse uses a different shipping method. Your order will ship either United Parcel Service (UPS), FedEx, or United States Postal Service (USPS). We offer air services (Next Day Shipping, 2nd Day Shipping, & 3 Day Shipping) and standard Flat Rate/Ground Shipping.

How Long Does it Take To Receive My Order?

In most instances we ship within 3-5 business days. Shipping to you, depending on your location, can take 1-7 business days. Shipping to Canada can take up to 10 business days after your order has shipped.

Keep an eye out for a tracking notification that we will send via email once your order ships, so you can track it online and see the estimated delivery date at any time.

What If My Package Is Lost?

Often UPS, FedEx and USPS packages are left at an inconspicuous place around your home if no one was home to receive the package - or it was delivered to a neighbor to hold. We ask that you please check the areas surrounding your home, ask any other residents living at your address if they picked up the package or check with your neighbors first. However, If you package has been lost or mis-delivered by UPS, FedEx or USPS, we will gladly open an investigation with the shipping company used.

Please note, upon opening an investigation it will take up to 3 weeks to receive a resolution or response from the shipping carrier. Once we receive notification of a resolution we can take the appropriate measures to rectify the situation - which is either reshipping the items which were not delivered or issuing a refund on the missing items.

If you need your items before investigation period is completed, we advise you to place a second order with us. Your first order will be refunded once the shipping carrier either advises us the package was lost or if they locate the package and return it to us. If during this period you receive both your first and second order, you are welcome to refuse delivery or return one of the packages to us. Modern Monogram Gifts will not be responsible for reshipping merchandise before the investigation period has been closed.

Do You Ship Internationally?

We ship to the USA and Canada only. However, if you have a friend, relative or freight forwarder in the US or Canada we can ship to them, and they can forward the package to you.

Do You Ship to PO boxes?

Unfortunately, we are not able to ship to PO boxes at this time as we do not always ship via USPS, and UPS/FedEx services do not deliver to these locations.

Do You Ship to APO/FPO boxes?

Unfortunately, we are not able to ship to APO/FPO boxes at this time as UPS service does not deliver to these locations. However, upon checkout, you can ship your order to an alternative address (such as a friend or relative in the USA) and they can then forward the package to you.

Policy On Refused Shipments, Undeliverable Packages, Re-Routed & Address Corrections

Refused Delivery

Any orders refused for delivery by a customer are subject to additional charges.

Customers who refuse delivery will be responsible for the original shipping charges and the return shipping.  We are unable to refund any personalized, engraved or monogrammed gifts.

Undeliverable Packages

If a package was deemed undeliverable by the shipping carrier and shipped back to our warehouse, you will be charged original shipping and return shipping to us.

Any shipment that needs to be re-shipped will be charged the same shipping charges that applied to the original order.

Re-Routing Packages

At this time we are unable to reroute packages or change the shipping address on packages that have already shipped.

Address Corrections

We address and ship all packages as you enter your shipping information on your order. If the shipping carrier deems that your package was not labeled with the correct address, we will charge a $12.00 address correction fee. This includes missing Apartment Numbers and mis-typed addresses that are corrected in order to be delivered.

Please be sure to double check your ship-to information - it can be found in your order confirmation screen, your email order confirmation and if you registered with us, anytime in your order history page.

The $12.00 per package is an address correction service fee that most shipping carriers charge, so we cannot waive this fee.

International Orders

Do You Ship Internationally?

We ship to the USA and Canada only. However, if you have a friend, relative or freight forwarder in the US or Canada we can ship to them, and they can forward the package to you.

International Taxes, Duties, Brokerage Charges

For orders shipped to destinations outside of the United States, Modern Monogram Gifts is not responsible for any duties or taxes associated with the shipment. Any applicable surcharges, taxes, VAT fees, import duty or brokerage charges on imported goods must be paid by the customer. If you have questions regarding duties and taxes please contact your local taxation department.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Modern Monogram Gifts shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Modern Monogram Gifts shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Modern Monogram Gifts shall immediately issue a credit to your credit card account in the amount of the charge. The display of products in this site shall not constitute an offer to sell.

Product Packaging & Item Descriptions

Packaging

All of our products are shipped in the original manufacturer packaging. We pack each item carefully, and most items come individually wrapped in its own box.

Sizes

Sizes of products are approximate. We try very hard to give exact measurements, however, sometimes manufacturers may slightly change the sizes of products. If the size is close in proximity to the size listed on our website, we do not deem the item to be defective or incorrect. Should the size variance be significantly different we will gladly accommodate any refund, returns or replacements.

Product Descriptions

We make every attempt to provide you with accurate product descriptions, colors and sizes. Due to variances in color settings on different types of monitors, colors of actual products may differ slightly from the image you see on our website.

We have used our reasonable efforts to display as accurately as possible the colors of the materials shown on this site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. We apologize for any inconvenience this may cause you.

Typographical Errors

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Modern Monogram Gifts reserves the right at any time after receipt of your order to accept or decline your order for any reason

Free Shipping Policy

In addition to offering competitive prices, we occasionally offer free shipping promotions to our newsletter subscribers. Please sign up for our newsletter to receive our monthly promotions and offers.

Please note that free shipping is only available within the 48 US states (excludes Alaska and Hawaii). We are unable to offer free shipping to Alaska or Hawaii at this time and will contact you to pay shipping charges if a free shipping code is used.

Returning Items With Free Shipping Promotion

When a customer's order receives a free shipping promotion, returns will be subjected to the original shipping charge, if the cost of the items returned causes total sale amount to fall below the required free ship rate or if the the entire order is returned. Therefore the shipping portion may be charged to the customer minus the items being returned. Customers must still pay for any return shipping.

Modern Monogram Gifts reserves the right to deduct the shipping charges from the returned merchandise if the returned items cause the total sale to fall below free shipping promotion valid at the time of the sale, or if the entire order is returned. Therefore, refunded amount for returned item may not result in any actual refund if item is less than the standard rate for shipping and handling for the total re-adjusted amount of purchase.

For further information, please see our return policy.

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